Frequently Asked Questions At AC Direct

AC Direct – Frequently Asked Questions

Browse our FAQs below. If you don’t find the answer you’re looking for, feel free to contact us.

How long does the delivery take?

Delivery usually takes between 3 to 7 working days from date of order and payment.

Can you deliver my Air Conditioner to my farm in the Karoo?

Yes, we deliver anywhere in South Africa free of charge.

Is it safe to buy online from AC Direct?

Absolutely. We use PayFast, a secure platform trusted by all major online stores in South Africa.

What size Air Conditioner do I need for my bedroom?

Try our “CoolCulator” for a personalized recommendation. Typically, a 12000 Btu/hr wall split unit is ideal for a bedroom.

Can you install my Air Conditioner in Cape Town?

Yes! We have approved installers all over South Africa.

Can I return my purchase?

Absolutely. As long as the product is unopened and in its original packaging. Please refer to our return policy for full details.

Do you deliver to Botswana?

Yes, we deliver cross-border to most African countries. Please send us a web enquiry.

How competitive are your prices?

We offer the best prices in South Africa! If you find the same product cheaper, let us know.

Where should I install my air conditioner in my bedroom?

The ideal location is behind or beside the bed to avoid uncomfortable drafts. View our installation guide.

How often should my aircon be serviced?

At least once a year, with optional quarterly inspections. Our team can recommend a tailored service plan.

Why does my aircon need more refrigerant each year?

Likely due to a leak. Leaking refrigerant reduces performance and is harmful to the environment. It should be repaired promptly.

Can my aircon control humidity?

Yes, properly designed aircon systems maintain 40–60% relative humidity for better air quality and comfort.