Terms and Conditions

Welcome to AC Direct. These Terms and Conditions ("Terms") govern your access to and use of the AC Direct website located at www.acdirect.co.za, including any related mobile sites and software applications (collectively, the "Website"). The Website is owned and operated by AC Direct (Proprietary) Limited ("AC Direct", "we", "us", and "our").

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use the Website. These Terms constitute a legally binding agreement between you and AC Direct.

We reserve the right to modify, update, or change these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any updates.

The Website enables you to shop online for an extensive range of goods including air conditioning units, heat pumps, solar products, accessories, installation services, and related products. Our goal is to provide you with a seamless and secure shopping experience, backed by decades of industry expertise and professional service.

AC Direct has been serving customers since 1976, building a reputation for quality products and exceptional customer service. We are committed to maintaining the highest standards of business practice and ensuring that your experience with us exceeds your expectations.

These Terms apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. Please read these Terms carefully before accessing or using our Website. By using the Website and by clicking on the "Register Now" button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

To access certain features of the Website, you may be required to register for an account. When you register, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You also agree to maintain and promptly update your registration data to keep it accurate, current, and complete.

You are responsible for safeguarding the password that you use to access the Website and for any activities or actions under your password. We encourage you to use strong passwords (passwords that use a combination of upper and lower case letters, numbers, and symbols) with your account. You agree not to disclose your password to any third party.

You must notify AC Direct immediately upon becoming aware of any breach of security or unauthorized use of your account. AC Direct will not be liable for any loss or damage arising from your failure to comply with this security obligation. You may not use as a username the name of another person or entity that is not lawfully available for use.

The Website is intended for users who are at least 18 years old. By using this Website, you represent and warrant that you are of legal age to form a binding contract with AC Direct and meet all of the foregoing eligibility requirements. If you are under 18 years of age, you may only use the Website with the involvement and consent of a parent or guardian.

By registering on the Website, you consent to receive communications from AC Direct, including promotional emails, newsletters, and important updates about your account or orders. You may opt out of promotional communications at any time by following the unsubscribe instructions in the email.

AC Direct implements appropriate technical and organizational measures to protect the Website and your account against unauthorized access, alteration, disclosure, or destruction. We use SSL encryption to protect sensitive information transmitted online. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

All orders placed through the Website are subject to acceptance by AC Direct. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud detection systems.

The display of products on our Website does not constitute an offer to sell. Your order is an offer to purchase the products listed in your order. Acceptance of your order and the formation of a contract of sale occurs only when we send you an order confirmation email. Until that confirmation is sent, no contract exists between you and AC Direct.

We strive to maintain accurate stock levels on our Website. However, stock availability may change rapidly, and we cannot guarantee that all items displayed are in stock at the time of your order. If an item you ordered is out of stock, we will contact you as soon as possible to offer alternatives or a full refund.

Product images are for illustrative purposes only and may differ from the actual product. We make every effort to display colors and images accurately, but we cannot guarantee that your device's display will accurately reflect the true color of products. Specifications and features may vary from those shown.

AC Direct reserves the right to limit the quantity of items purchased per person, per household, or per order. These restrictions may be applied to orders placed by the same account, the same credit card, and/or orders that use the same billing and/or shipping address.

We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. We may also discontinue any product at any time without notice. Any offer for any product or service made on this Website is void where prohibited by law.

Prices displayed on the Website are in South African Rand (ZAR) and include VAT unless otherwise stated. We reserve the right to change prices at any time without notice. However, once an order has been confirmed, the price will not change for that order.

In the event of a pricing error, we will notify you and give you the option to proceed with the corrected price or cancel your order. We are under no obligation to sell products at an incorrect price, even if your order has been confirmed. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible.

AC Direct accepts various payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, EFT (Electronic Funds Transfer), PayFast, PayGate, PayJustNow, Float, and other payment methods as indicated at checkout. All card and online payments are processed through secure payment providers that use encryption and other safeguards to protect your financial information.

We do not store your credit card details on our servers. Your payment information is transmitted directly to our payment processors using secure technology. When you place an order, your payment will be authorized at the time of purchase. For EFT payments, your order will be processed once payment is received and confirmed.

Our Best Price Guarantee ensures that you receive competitive pricing when shopping with us. If you find an identical product available at a lower price from a legitimate South African retailer within 7 days of your purchase, we will refund the difference. The Best Price Guarantee is subject to verification and certain exclusions apply.

For orders over a certain value, we may offer payment plans or financing options through our approved partners. These options will be presented at checkout if available for your order. Terms and conditions of financing arrangements are provided by the financing partner and are separate from these Terms.

AC Direct offers nationwide delivery throughout South Africa. We partner with reputable courier services to ensure your order reaches you safely and efficiently. Delivery times and costs vary depending on your location and the size of your order.

Standard delivery typically takes 3-7 business days for metropolitan areas and 5-10 business days for outlying areas. Express delivery options may be available at an additional cost. Delivery times are estimates only and are not guaranteed, as they may be affected by factors beyond our control such as weather, public holidays, or carrier delays.

You will receive a tracking number via email once your order has been dispatched. You can use this tracking number to monitor the progress of your delivery. If you have any questions about your delivery, please contact our customer service team with your order number.

Someone must be present to receive the delivery at the specified address. If you are not available, the courier may leave a card with instructions for rescheduling delivery or collecting your package from a nearby depot. AC Direct is not responsible for delays caused by failed delivery attempts or incorrect address information.

For customers who prefer to collect their orders, we offer collection from our designated locations. Collection is available during business hours and you will be notified when your order is ready. Please bring a valid ID and your order confirmation when collecting your purchase.

Please inspect your order upon delivery or collection. If you notice any damage to the packaging or the product, please note this on the delivery receipt and contact us immediately. We recommend taking photos of any damage as evidence for any claims. Failure to report damage within 24 hours may affect your ability to claim.

AC Direct allows third party sellers to list and sell their Goods on the Website (each a "Third Party Seller"). AC Direct will indicate on relevant product pages and checkout pages when Goods are for sale by a Third Party Seller. When you purchase from a Third Party Seller, you are entering into a contract directly with that seller.

Certain terms in these Terms and Conditions only apply to purchases from Third Party Sellers, and others only apply to purchases from AC Direct. This will be made clear in the relevant clause. Third Party Sellers are responsible for the accuracy of their product listings, including descriptions, pricing, and availability.

AC Direct does not verify or endorse the products or claims made by Third Party Sellers. Any issues with products purchased from Third Party Sellers should be directed to the seller in the first instance. While AC Direct provides a platform for Third Party Sellers, we are not responsible for their products, services, or business practices.

Third Party Sellers are independent businesses and are not employees, agents, or representatives of AC Direct. Third Party Sellers must comply with all applicable laws and regulations, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Third Party Sellers must also comply with AC Direct's seller policies and guidelines. Failure to comply may result in removal from the platform. AC Direct reserves the right to remove any Third Party Seller or their products from the Website at any time and for any reason.

If you have a dispute with a Third Party Seller, AC Direct may, at its discretion, facilitate communication between you and the seller. However, AC Direct is not obligated to mediate disputes and is not liable for the actions or omissions of Third Party Sellers. We encourage buyers and sellers to resolve disputes amicably.

AC Direct is committed to ensuring your complete satisfaction with every purchase. Our returns policy is designed to provide you with peace of mind when shopping with us. This section outlines the terms and conditions applicable to returns, exchanges, and refunds.

You may return most new, unopened items within 7 days of delivery for a full refund of the purchase price. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). Items must be unused and in the same condition that you received them, in original packaging with all tags attached.

Certain types of items cannot be returned, including: items that have been installed or used; custom or special-order products; clearance or sale items marked as final sale; consumable products that have been opened; and products that have been damaged through customer misuse or neglect.

To initiate a return, please contact our customer service team at info@acdirect.co.za or call our helpline. You will receive instructions on how to proceed with your return, including where to send the item and what documentation is required. A returns authorization number must be obtained before sending items back.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-14 business days.

For exchanges, if you need to exchange an item for the same item in a different size or specification, please contact us. We will guide you through the exchange process and ensure you receive the correct item as quickly as possible. Price differences may apply for exchanges to different products.

AC Direct stands behind the quality of our products. Most products sold on our Website come with a manufacturer's warranty. The duration and terms of the warranty vary by product and manufacturer. Warranty information is provided on the product page and in the documentation included with your purchase.

The warranty covers defects in materials and workmanship under normal use and service. The warranty does not cover damage caused by accident, misuse, neglect, unauthorized modification, improper installation, or normal wear and tear. Consumable parts and accessories may have limited or no warranty coverage.

To make a warranty claim, please contact our customer service team with your order number, a description of the issue, and photos or videos demonstrating the defect. We may require you to return the product for inspection before processing your claim. Return shipping for valid warranty claims will be covered by AC Direct.

If your warranty claim is approved, we will, at our discretion: repair the product; replace the product with the same or equivalent model; or provide a refund. The remedy provided will be determined based on the nature of the defect and the availability of replacement parts or products.

Warranty claims must be made within the warranty period. The warranty period begins on the date of delivery or collection. Please retain your proof of purchase (order confirmation or invoice) as this will be required to process any warranty claims.

Extended warranty options may be available for certain products at an additional cost. Extended warranties provide coverage beyond the standard manufacturer's warranty and may include additional benefits such as accidental damage protection. Terms and conditions of extended warranties will be provided at the time of purchase.

AC Direct offers professional installation services for air conditioning units, heat pumps, and other products in select areas. Installation services are provided by qualified technicians who are trained and certified to install the products we sell. Installation availability and pricing will be confirmed at the time of purchase.

When you purchase installation services, a member of our team will contact you to schedule a convenient installation date and time. Please ensure that the installation site is accessible and prepared according to any instructions provided. The customer is responsible for ensuring that electrical supply and other infrastructure requirements are met.

Our installation service includes delivery of the product to the installation site, mounting and positioning of the unit, connection to electrical supply (where applicable), commissioning and testing of the unit, and basic instruction on operation. Installation does not include electrical work beyond the immediate connection point, structural modifications, or removal of existing equipment unless specifically agreed.

The customer must ensure that any necessary permissions or approvals (such as from landlords, body corporates, or local authorities) are obtained before installation. AC Direct is not responsible for delays or cancellations due to lack of required permissions or site access issues.

Installation is subject to a site assessment. If the installation cannot be completed due to unforeseen site conditions or requirements not disclosed by the customer, additional charges may apply or the installation may need to be rescheduled. Customers will be informed of any additional requirements before proceeding.

Products installed by AC Direct technicians carry an installation warranty in addition to the product warranty. The installation warranty covers workmanship defects for a period of 6 months from the date of installation. Claims under the installation warranty should be directed to AC Direct customer service.

All information provided on the Website is intended for general informational purposes only. While we strive to keep the information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Website or the information, products, services, or related graphics contained on the Website.

Any reliance you place on such information is strictly at your own risk. In no event will AC Direct be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website.

Through this Website you may be able to link to other websites which are not under the control of AC Direct. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Website up and running smoothly. However, AC Direct takes no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control. We do not warrant that the Website will be uninterrupted, timely, secure, or error-free.

To the maximum extent permitted by applicable law, AC Direct excludes all representations, warranties, and conditions relating to our Website and the use of this Website. Nothing in this disclaimer will limit or exclude our or your liability for death or personal injury resulting from negligence, fraud, or any liability which cannot be excluded or limited under applicable law.

AC Direct's total liability to you for all claims arising out of or related to the use of the Website or products purchased through the Website shall not exceed the total amount paid by you for the product or service giving rise to the claim.

Your privacy is important to AC Direct. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website. By using the Website, you consent to the collection and use of your information as described in this section and our full Privacy Policy.

We collect personal information that you provide directly to us, such as your name, email address, postal address, phone number, and payment information when you create an account, place an order, or contact us. We also collect information automatically when you use our Website, including your IP address, browser type, device information, and browsing behavior.

We use your personal information to process your orders, communicate with you about your orders and our products, improve our Website and services, and send you marketing communications if you have opted in. We may also use your information to detect and prevent fraud, comply with legal obligations, and protect our rights and property.

We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating our business, such as payment processors, delivery companies, installation partners, and marketing platforms. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We comply with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

You have the right to access, correct, or delete your personal information. You may also object to the processing of your personal information or request that we restrict our processing. To exercise these rights or if you have any questions about our privacy practices, please contact us at info@acdirect.co.za.

AC Direct reserves the right to modify, amend, or update these Terms and Conditions at any time and for any reason. Changes will be effective immediately upon posting to the Website. We will endeavor to notify you of significant changes by posting a notice on our Website or by sending you an email.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of South Africa.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, and the remaining provisions shall continue in full force and effect.

The failure of AC Direct to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by AC Direct.

These Terms constitute the entire agreement between you and AC Direct regarding your use of the Website and supersede all prior agreements, representations, and understandings, whether oral or written. No other terms, conditions, or warranties shall apply unless expressly agreed in writing by AC Direct.

You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms without our prior written consent. AC Direct may assign, transfer, or delegate any of its rights and obligations under these Terms without your consent. For any questions or concerns regarding these Terms, please contact us at info@acdirect.co.za or call our customer service helpline.