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About ACDirect

ACDirect is South Africa’s leading online air conditioning and heat pump store offering wholesale prices direct to the public.

The calibre of our products and services has led to over 50% of our business being generated through word of mouth, rather than advertising.

 

ACDirect is owned and operated by a leading Air Conditioning Engineering Company; Temp-U-Air. Established since 1976, with over 40 years’ experience in the industry has allowed us to build up a superb reputation for selling high quality products at low prices, all the while, delivering excellence in customer service.

We have an extensive courier network which allows us to deliver door to door, throughout South Africa. Having over 150 experienced and qualified ACDirect installation teams throughout South Africa further ensures that the installation process is seamless and guaranteed.

With our ACDirect design zone, our design and engineering teams using the latest technology in AutoCAD and Revit are able to assist you with all of your HVAC requirements, no matter how big or small your project may be.

Unlike many of our competitors who have a web-only presence, you can buy online and have the option to collect from one of our many warehouses across South Africa. For your convenience our warehouses can be found in; Johannesburg, Pretoria, Durban, Port Elizabeth, Cape Town, George and East London.

Furthermore, we welcome you to speak to our dedicated sales team over the phone, via email or visit us at our Johannesburg head office.

 

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. The reasons for collecting information about you are to process your order, to provide you with the best possible service and to process any orders for products or services you may place with our third party co-marketing partners. We never collect sensitive information about you without your explicit consent and will give you the option to refuse any marketing emails.

We ensure that the information we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law.

We never pass on personal information to any third parties except where necessary for the fulfilment of your order or where we are required to do so by law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. Should you wish, you can usually modify your browser to prevent this happening.

In addition, from time to time we may also market certain third party services through our site. Should you choose to accept an offer from a third party, we will pass your relevant personal information, including your name, postal address, credit/debit card number and any other required billing information to that specific third party.

Corporate/Trade Sales
For bulk buys, or to find out about our customisation service please contact

ACDirect on +27 16 365 6685
or by email at quotes@acdirect.co.za

Customer Services
We pride ourselves on our quality of service. We believe that the best form of marketing is through word of mouth and that those companies who succeed do so as a result of listening to their customers. In a recent independent survey of our customers, over 99% rated our service as excellent. If for any reason you are unhappy with our service, please contact us by email and we promise to investigate your complaint within 24 hours.
If you are experiencing a problem with your product or need to return an item please see our returns policy.
Pricing
Here at ACDirect we strive to bring you the best deals around and as such we constantly check our competitors pricing to make sure our customers get the best offers. If you do find a cheaper price on a like for like, in stock, non sale product please contact our Sales team with the exact details for the offer and we will beat their price
Payment
We accept all major credit and debit cards including Visa, Mastercard, instant EFTusing Payfast which incorporates Bitcoin, Mobicred, PayD and Masterpass.
Delivery
We only use established couriers to deliver your goods. Delivery is free and takes between 3 to 5 days. We deliver anywhere in South Africa . No place is too far!

At ACDirect

We speak your language!


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