AC Direct Return and Warranty Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from ACDirect itself.
This Policy forms part of the ACDirect Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return
To ensure your request is approved & processed as quickly as possible you are responsible for the following when returning your products;
- de-install and package your products safely and securely for protection during transit;
- clearly mark your return reference number on the outside of the parcel; and
- include all accessories and parts that were sold with the product
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
All refunds are processed for payment within 14-21 working days after request. Refund lead times subject to stock return confirmation. Normal banking transfer lead times apply.
AC Direct sells quality products!
We sell only the best product with a standard 12 months warranty. Enquire about our extended warranties!