AC Direct Help Centre
Search for order help, installation support, product advice, commercial project guidance, or the policy documents you need.
Support that reaches the right team
Choose the option closest to your request and we will send it to the team that handles that type of enquiry.
Browse by category
Start with the closest topic. Each section brings together the useful next steps, from tracking an order to reading a policy or opening a support request.
Track an order, check delivery status or request an invoice.
Book an installation, check progress or read the requirements.
Start a return or read refund, exchange and warranty information.
Find payment help, billing information and invoice support.
Use our guides and categories to choose the right product.
Get support for larger HVAC, solar and refrigeration projects.
Manage your account, addresses and privacy documents.
Helpful resources
Aircon Buying Guide
Compare aircon types and choose the right size.
Solar Buying Guide
Understand inverters, batteries, panels and solar systems.
Installation Services
See installation options and booking information.
Service & Repairs
Book service, maintenance or repair support.
Commercial HVAC Solutions
Commercial HVAC, solar, ventilation and project support.
Blog
Solar has a large upfront cost, but every unit you generate and use can replace grid electricity whose price keeps rising. Here is an honest way to compare the two and calculate your own payback.
Blog
El Niño is already present and expected to strengthen through 2026. Here is what that could mean for South Africa—and how to prepare your home for hotter conditions without treating a seasonal forecast as a certainty.
Security
Explore Ajax alarm systems for South African homes and businesses. Compare hubs, detectors, sirens, cameras, leak sensors and smart security features.
Maintenance
Most aircons should be serviced at least once a year. Learn when to book a service, what you can clean yourself, and what needs a technician.
Commercial projects
Planning for an office, retail site, hotel, clinic, warehouse or data centre? Our commercial team can help with product selection, site requirements and the next steps.
Contact the commercial teamSpeak to us about offices, retail, hospitality, healthcare, industrial sites or data centres.
Cassette, ducted, rooftop and floor-standing systems.
Inverters, batteries and solar systems for business.
Cold rooms, refrigeration and industrial cooling.
Maintenance and service support for commercial systems.
Support requests
Choose the request type that best matches your enquiry. We will use that context to get your message to the right team faster.
Policies and documents
Find our current terms, privacy information, refund and exchange rules, delivery policy and installation terms.
Website, sales, account and delivery terms.
How we collect, use and protect personal information.
Returns, exchanges, cancellations and refunds.
Requirements, scope and warranty conditions for installations.
Delivery, shipping support and contact details.
Not sure which option to choose? Send us a message and we will get it to the right team.